Los Angeles County covers eighty-eight cities and more than four thousand square miles, and in 2025 the average driver here lost 87 hours to traffic, the fourth worst congestion of any U.S. city. Nobody is racing across town to hire the closest option anymore, they're calling the next name on the list. FirstReply answers on your own 213, 310, 818 or other local number, day or night, connects the caller to you the moment they ask for a person, and books the appointment while they're still talking.
The Stanley Mosk Courthouse alone runs a hundred courtrooms, part of the largest single trial court in the country, and Superior Court branches sit in dozens more cities across the county. A caller in Van Nuys is not going to drive to Long Beach because a firm didn't pick up on the first try, they're going to dial the next number instead. In a market this spread out, the phone is the one thing that has to be everywhere at once.
Same assistant everywhere, but the questions it asks and what counts as urgent get written for your practice specifically, not copied from a script that's supposed to work anywhere.
Around the Stanley Mosk Courthouse downtown, and in offices scattered from the Valley to the South Bay, intake calls come in at all hours after an accident or a hearing. The assistant records who called, what happened, and how urgent it is, then books the consultation. It never quotes a settlement or promises an outcome.
Beverly Hills and West Hollywood alone support more cosmetic and dermatology practices than most entire states. Front desks lose whole afternoons to callers asking about a specific treatment and its price. Those answers come from your own uploaded price list, and the caller books before the interest cools.
A roofer in the Valley and a plumber in the South Bay are not driving the same commute, and neither one is answering a call from a ladder or a crawl space. The assistant confirms you cover their part of the county, tells an emergency from a routine quote, and rings your cell only for the one that can't wait.
It calls you, says who's on the line and why, and only connects once you pick up. Forty-five seconds to answer, and if voicemail picks up instead, the call goes back to the assistant rather than dying in a mailbox somewhere across town.
Penal Code 632 makes California a two-party consent state, and a county built around entertainment and litigation already takes that seriously. FirstReply doesn't record, ever. You get a written transcript and a short summary of what the caller wanted, which is what you'll actually read.
IG Digital Lab runs out of Sacramento, roughly six hours up I-5, not a suite with a view. In a county with eighty-eight cities, an office in one of them wouldn't put us any closer to a caller in another. What we build you is a business set up to answer the phone correctly, not a lease.
No agency retainer, no percentage of anything, no tier that needs a phone call of its own just to understand it.
Flat rate for any business, plus a $500 one-time setup. Five hundred minutes included, nothing extra per minute after that.
For law firms, with the intake script and the guarantee: two signed cases in 60 days or it's on us.
Free trial on a forwarded number, up to 100 minutes. Turn it off anytime before day 15, no charge.
Everything else, what's included, refunds, the fine print, lives on the main FirstReply page.
No. IG Digital Lab works out of Sacramento, roughly six hours up Interstate 5 depending on traffic, which in this county is never a safe bet. We would rather tell you that than rent a mailbox somewhere and call it an office. What actually matters for a phone receptionist is whether the call gets answered within a few rings, not which of LA's eighty-eight cities the desk sits in.
Yes, we provision from whichever code fits your business: 213 or 323 downtown, 310 or 424 on the Westside, 818 or 747 in the Valley. Or forward the number you already have and keep every business card and Google listing exactly as it is.
Not yet. It runs in English only right now. We are not going to claim bilingual coverage in a market this bilingual just to check a box, so if that is a hard requirement for your front line, ask us directly before signing up.
No, not without agreement from everyone on the line. Penal Code 632 makes California a two-party consent state, and in a county built around entertainment and litigation, people are used to being careful about who is allowed to hit record. FirstReply is built to never record, full stop, and gives you a transcript and a summary instead.
$500 one-time setup and $549 a month, flat, up to 500 minutes included, no per-minute overage. Law firms that want an intake script with the two-signed-cases guarantee are $749. First 14 days are free, up to 100 minutes, and the setup fee is refundable within 30 days.
Call the number in the header and hear it work first. Then tell us how calls reach you today, forward that number to ours, and you never have to reprint a business card.
Elsewhere in California: Sacramento 路 Roseville 路 San Francisco 路 San Jose 路 San Diego