San Jose holds one of the largest concentrations of software engineers anywhere, yet the dental office on Meridian and the transmission shop off Capitol Expressway still send a caller after six o'clock straight into a full voicemail box. FirstReply answers on a real 408 or 669 number, hands the caller to you the moment they ask for a person, and books the appointment while they're still on the line.
Adobe, Cisco, eBay, PayPal and Zoom all keep their headquarters within San Jose city limits, and Santa Clara County holds one of the densest concentrations of engineering talent anywhere. None of that reaches the family-owned businesses that actually keep the city running once the campuses empty out. Ask a plumber in Berryessa or a dentist in Willow Glen who picks up after six, and the honest answer is usually nobody.
Same assistant everywhere, but what counts as an emergency, what needs a callback tonight, and what can wait until morning gets written around your business specifically, not copied from a generic script.
Willow Glen and Almaden Valley are full of independent practices that lose the lunch hour to callers asking about insurance and availability. Those answers come straight from your own uploaded intake documents, and the caller gets a slot booked before they try the office down the street instead.
Along Meridian, Capitol Expressway and the rest of the valley, a mechanic under a car or an electrician on a ladder cannot get to the phone. The assistant tells an emergency from a routine estimate request and rings your cell only for the one that can't wait.
Offices around the Hall of Justice on Hedding Street and the Story Road business corridor field a steady stream of after-hours calls in a county with one of the largest immigrant populations in the state. The assistant records who called, what happened, and how urgent it is, then books the consultation. It never gives legal advice or promises an outcome.
It calls you, says who's on the line and what they need, and only connects once you're ready. Forty-five seconds to pick up, and if voicemail answers instead the call goes back to the assistant rather than disappearing into a mailbox nobody checks until Monday.
California requires agreement from everyone on a call before it can be recorded, under Penal Code 632. Rather than ask each caller for consent mid-conversation, FirstReply simply doesn't record. You get a written transcript and a short summary instead, the part you'd actually go back and read.
IG Digital Lab is a small team working out of Sacramento, not a national call centre chain and not a company pretending to keep a desk in Willow Glen. A receptionist doesn't need to share your zip code to answer your phone correctly, it needs to know your business, which is what the setup call and your uploaded documents are for.
Same math a Santa Clara County engineer would want to see before agreeing to anything: fixed inputs, fixed price, nothing that changes with a usage tier three months in.
Standard, any business type. Plus $500 one-time setup. Up to 500 minutes included, no overage after that.
Legal intake script, with the two-signed-cases-in-60-days guarantee attached.
Free to try, up to 100 minutes, on a forwarded line. Cancel before day 15 and you owe nothing.
For the full breakdown, including everything that's included and the fine print, see the main FirstReply page.
No, and we would rather say so than dress up a Sacramento address as a local one. IG Digital Lab is a small team on Watt Ave in Sacramento, roughly two hours up Interstate 880. A phone receptionist does not need to sit in your building to answer correctly, the same way your own engineers do not need to be at a desk to ship code. What matters is whether the call gets answered and whether the caller gets what they need.
Yes. We provision a number in 408 or 669, the two area codes covering San Jose and the South Bay since the 669 overlay went into effect in 2012. Or forward your existing line to us and keep the number that is already on your storefront and your invoices.
Not without agreement from everyone on the line. California is a two-party consent state under Penal Code 632, so FirstReply is built to never record. You get a written transcript and a short summary of what the caller wanted instead, which is the part you actually read after a nine o'clock call.
The ones that keep running after the tech campuses empty out. Dental and family medical practices around Willow Glen and Almaden Valley, auto and repair shops along Meridian and Capitol Expressway, and immigration and family law offices near the Hall of Justice on Hedding Street and the Story Road business corridor. None of them get to close their phone line at six just because the software company down the street can.
$500 one-time setup and $549 a month, flat, with up to 500 minutes included and no per-minute overage. Law firms that want an intake script are $749. The first 14 days are free, up to 100 minutes, and the setup fee is refundable within 30 days.
Call the number in the header and hear it answer first. Then tell us how your phone gets handled today, forward that number to ours, and you keep it exactly as it is.
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