IG Digital Lab isn't around the corner from Sorrento Valley, the office sits in Sacramento, and we'd rather tell you that upfront. What changes for a caller is simpler: your own 619 or 858 number gets picked up at any hour, a real person gets pulled in the moment someone asks for one, and an actual appointment lands on your calendar before that caller hangs up.
San Diego's economy doesn't clock out when downtown does. Biotech and life-sciences labs around Sorrento Valley and Torrey Pines run experiments and investor calls on their own schedule. Defense contractors and the naval presence around the bay keep odd hours. Cross-border trade with Tijuana and a tourism economy that peaks on weekends mean the phone rings when your front desk is closed, not just when it's open.
The assistant is the same product everywhere it runs, but what it asks, what counts as urgent, and how it talks about your business gets built around San Diego rather than pulled off a generic template.
Between downtown and North County, intake calls don't stop just because the office has. Each one gets logged with the story of what happened, a number and a good time to call back, and anything that sounds urgent gets flagged before it lands on your calendar as a consultation. There's no legal advice given, no fee ever quoted, and no caller ever told whether their case is strong.
Callers spend the afternoon asking what a treatment involves, roughly what it runs, and whether their plan is accepted. Those answers get pulled straight from the documents you've uploaded, and the booking gets locked in while the caller is still interested.
Roofers, HVAC techs and other crews working sites between Chula Vista and Oceanside can't set down a nail gun to take a call. The assistant checks whether the job is actually in your service area, tells a real emergency apart from someone just pricing the work, and puts an emergency straight through to your cell.
Your phone rings, the assistant tells you out loud who's calling and why before you answer, and the caller only gets bridged through once you're on the line. You'll have roughly forty-five seconds to pick up; miss that window and the call doesn't vanish into voicemail, it drops right back to the assistant to keep handling.
The company runs out of 3550 Watt Ave, Suite 408, in Sacramento, not San Diego, and there's no point dressing that up. What's real is a local 619 or 858 number answered around the clock, plus a person on the other end of the office phone if something ever needs fixing. Either way, the call gets answered.
California requires both parties to agree before a call gets recorded, per Penal Code 632, and plenty of answering services quietly do it anyway and leave the risk with you. Recording is switched off at the platform for every call here, full stop. What you get instead is a written transcript and a short summary, which is the part you'll actually open.
Twenty-two competitors got priced out in August 2026, and nine of them wouldn't give a number until a form got filled in. This is the number, no form needed.
The flat rate for any business. A $500 setup applies once, and the plan covers your first 500 minutes each month with nothing added per minute.
For law firms running an intake line, built around the script and backed by the 2-signed-cases-in-60-days guarantee.
No charge for the first two weeks, capped at 100 minutes. Point your number at it and walk away at no cost if it's not a fit.
For the line-by-line breakdown, plus the questions most people ask before they sign, see the main FirstReply page.
No, and we would rather say that plainly than pretend otherwise. IG Digital Lab is based at 3550 Watt Ave, Suite 408, in Sacramento. Answering your phone does not require a desk in your city: the assistant runs on your own local number, on Telnyx infrastructure, and the caller never knows or needs to know where the software lives. What matters is whether the call gets answered at 9pm on a Saturday, not which zip code the server is in.
Yes. We provision a number in 619, 858, 760 or 442, whichever matches where your business already operates, or you forward your existing number to us and keep it exactly as printed on your signage and business cards.
Not currently. FirstReply answers in English only. If a bilingual front desk is a hard requirement for your San Diego business, say so before signing up so we can tell you plainly whether this fits, rather than let you find out after setup.
It is a fit for the phone line, not the lab. Biotech and life-sciences firms around Sorrento Valley and Torrey Pines still run a front office: vendors, candidates, investors and partners calling a general number after the receptionist has gone home. The assistant answers that line, takes a structured message on who called and why, and books a follow-up call on your calendar. It does not touch anything regulated or specific to your research.
Everyone pays the same rate no matter the city: $549 a month with up to 500 minutes bundled in and no charge for extra minutes, plus a one-time $500 setup fee. Law firms running an intake line sit on a separate $749 monthly plan. Try the first 14 days at no cost, and if it isn't pulling its weight, the setup fee comes back within 30 days.
Dial the number up top and listen to it handle a call before committing to anything. After that, describe how your line is answered right now, and it gets configured on our number first, so you only forward your own once you're satisfied.
Elsewhere in California: Sacramento 路 Roseville 路 San Francisco 路 San Jose 路 Los Angeles